Not that long ago, the process of filling out orders or putting together a product consisted of nerve-wracking chores period, the worker really didn’t have to think

Building a car, for example, was essentially a hands-on endeavor; the axles were hand cut and installed, the seat covers were sewn and manually installed, and even the engines were assembled right on the assembly line

Now, manufacturing robots have taken over those and other repetitive tasks previously performed by human workers – fitting tires, applying paint, and welding frames – so automakers can dramatically increase production while reducing costs and relieving their workforce of higher-value tasks take over

But far too many of today’s information workers are performing tasks that are beyond the age of 21 Century, when a tire is being fitted to a new car over and over again, employees in a range of small and medium-sized businesses, from call centers to financial services to other professional service providers, copy and paste basic information rather than answering more calls or worrying about needs the customer to take care of while they are in the lead information in templates that should be auto-filled

This overhaul is monotonous – sending follow-up emails after sales pitches, processing contractor invoices, logging phone calls, and hundreds of other little things – and making inefficient use of the time of seasoned employees living in the information age but more likely to be early Similar to factory workers

So the natural progress is to automate these tasks just like the manufacturing industry. This is where Robotic Process Automation (RPA) comes in, which is being used more and more

This is because the tools that were previously only intended for advanced computer scientists are being democratized thanks to new platforms and infrastructures that make it easier to integrate RPA into organizations without much development effort

Let’s call it “citizen development” or whatever you want, but the fact that access to robotic process automation has gained in importance in recent years alongside the growth of artificial intelligence

In many companies there is a ticket for everything.If something breaks in the kitchen, a repair ticket is created, which is fixed by the service department, and the ticket is closed after the work is done.The process works seamlessly until the end when someone has to manually go through all tickets to verify that the order is complete and that the ticket can be closed even without knowing whether it was properly or actually completed RPA can simplify this whole process by automating approvals based on actual order fulfillment

Believe it or not, a lot of work still requires an immense amount of non-value copying and pasting or re-entering from one system to another. A good example is consumer loan processing for many banks and credit unions, their core systems For bank and customer relationship management not communicating, staff have to manually review both systems to get the required information that is not stored in both.This problem is more common than anyone can imagine an RPA-based system would involve human involvement Replace this entire process, getting the correct data elements every time, and feeding everything straight into the system for review and next steps

Accounting is still a very manual process in many companies, invoices need to be printed, reviewed, and then the correct information from each invoice entered into the accounting database.This opens up the process for data entry errors, backlogs and other issues that RPA can better address These improvements give employees time for employees to solve customer problems and deepen their commitment to your company

RPA still has its limits As early robotics users learned 30 years ago, these technologies fail when asked to work on complex tasks. It doesn’t work for grayscale and processes that involve many individual decisions, but rather draws perform simple tasks or a series of tasks that do not require interpretation

Why aren’t all companies already doing this? For one thing, companies that don’t have solid processes are already at risk of automating bad processes and making the situation worse. That won’t save them anything. The other problem is overcoming the inertia of never adopting robotic technology. Too often, executives can do the Don’t see the benefits of automating redundant tasks until you see them in action

As more information companies embrace automation, it’s like opening the floodgates – those who use these tools gain a competitive advantage and those who don’t risk falling behind those who automate and spend less time on redundant Able to spend activities open up to higher-quality work You have more capacity to do new things and help keep your backlog from growing

Achieving this level of efficiency means, in particular, cost savings and quality improvements.The introduction of RPA to streamline daily work, eliminate human errors and free up more time to improve the customer experience leads to better quality service, better data for decisions about productivity and Inventory control as well as better business results

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World news – AU – Robots don’t steal jobs – they do them better

Source: https://www.entrepreneur.com/article/365353